Shipping and Returns

Shipping

📦 Fast & Reliable Shipping
We strive to ship orders as quickly as possible, usually within 2-5 business days, from Montreal, Quebec, Canada. Your order will be shipped via Canada Post, FedEx, UPS, Canpar, or Purolator, depending on the best option available. Once your package is on its way, you’ll receive a confirmation email with tracking details so you can follow its journey.

🚚 Free Shipping in Canada!
Enjoy free standard shipping within Canada on orders over $75 (before taxes and after discounts). For orders under $75, a flat shipping rate of $15 applies across Canada.

Need your order faster? Express shipping rates will be calculated at checkout based on your selected shipping method and courier. You’ll also see an estimated delivery time before placing your order.

If you have any special shipping requests, don’t hesitate to reach out—we’re happy to help! 💕

 

Pricing

All prices are in CAD. Canadian customers will see applicable provincial sales tax at checkout. While we do our best to ensure smooth shipping, MiniHeartz isn’t responsible for carrier delays or lost/stolen packages.

 

Returns

To help encourage mindful purchasing,  we do not offer "free shipping, free returns." While we do take returns, the customer is responsible for the cost of shipping the item(s) back to MiniHeartz. We recommend that returns be shipped with a service which provides a tracking number, as we are not responsible for delayed or lost packages. 

In the event that a return needs to be made, please contact us at info@miniheartz.com to initiate all returns within 14 days of delivery. All merchandise must be new, unused and in their original packaging. Returns that are missing tags and/or damaged will not be processed, nor will they be returned to sender.

Due to their intimate product nature, personal care items, swimwear, teething accessories and body suits are final sale. Items that are on clearance and gift cards are final sale.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.